Frequently Asked Questions
Find answers to common questions about our products and services
Ordering
What information do I need to provide for an order?
My coupon code doesn't work. Why?
My order isn’t shipped in 10 days after I paid. What should I do?
Why was my order partially shipped?
Payment
When payment page displays an error, what should I do?
How can I use my Coupon Code?
What payment methods can I select?
Does LCF charge any fees for credit card
payment?
Shipping
How can I track my order?
How long does shipping take?
Why did I receive multiple tracking numbers?
Return & Refund
What if the product is out of stock after purchasing?
Can I return a product?
Do I need the original packaging to return an item?
Products
Why is the TDS/PPM reading of the filtered water the same as or slightly higher than tap water?
Why does the system leak or drip?
Why does the filtered water look cloudy or milky?
Warranty / Support
Does LCF offer a warranty?
What information should I provide when contacting support?