🛒Ordering
In order to process your order we require the following information:
Model number and quantity of the product(s) you want to order
Your shipping and billing addresses
Phone number – in case we need to contact you quickly in regards to your order
Email address – for order confirmation and invoice
Payment method – please provide a credit card number, PayPal, Afterpay or Klarna account to complete your order
Please note that we do not take orders over the phone or email, the order can only be placed online through our official stores.
To ensure that you receive the products,please ensure that your information is accurate, especially phone number, email, collection address.
There are numerous reasons why your coupon cannot be applied:
1. The coupon expired.
2. The coupon has been used already or has a use limit.
3. It is entered incorrectly.
4. Only one discount code can be used in one order in most cases.
5. It is not from an official source.
If you have a coupon that is not working and none of the reasons above match your situation, feel free to contact our Support team.
1. Please verify that your payment is confirmed and the order was indeed placed. Other reasons may be a package delay or lost, extreme weather conditions or damage. Please check the tracking information on the delivery service website.
2. Sometimes your order will be judged as a risk order by the system. In this case, our customer service staff will contact you by email to confirm the situation before shipping. We cannot ship the goods until we get a reply from the customer. So please pay attention to your email.
3. If you still can not track your order, please contact our Support team. Please note we may require some extra information and/or time to sort out your situation.
There are mainly two reasons why your order was partially shipped：
1. We have different warehouses, sometimes products cannot be sent together, and will be shipped from the corresponding warehouse separately.
2. Some items are out of production or stock for a long while. In that case we may ship the available items to you first.
Usually in these cases, we will send an email to you.
If you don't receive all the items in your order, please contact our Support team.
We can cancel the order for you as long as it's not shipped out yet.
If the package is already shipped and we can not stop the shipment, you can reject it or return it.
Please read our Order Cancellation policy for further information.
Please contact us as soon as possible with your order number. If your order has not yet been processed or shipped, we will do our best to help update it. Once an order has shipped, we may not be able to make changes.
Yes. After placing your order, you will receive an order confirmation email with your order details. Please check your email address carefully when placing the order.
💳Payment
If the payment page displays an error, please double check the information typed, such as CVV, Expiration Date, and Credit Card numbers. Also make sure you selected the correct payment form, If everything is correct, please try to reorder. In case the error keeps showing up, please try using another device such as cell phone or even different browser.
You can apply coupons to your order at checkout. There is a tab at the right of the screen (PC view) where you can type it in. Once you do it, click “apply” and the discount will automatically adjust your order total.
If you encounter any issue, please check our Section "Ordering: My coupon code doesn't work, what's happening?" for further troubleshooting.
LCF accepts PayPal, klarna, Credit/Debit Card, Afterpay, and Accelerated checkout. Please read the Payment Menthod part to learn more payment information.
LCF does not charge fees of any kind, but some credit card companies will charge a currency conversion fee. Please consult your credit card provider for more information.
Sales tax may be calculated at checkout based on your shipping address and local tax regulations.
Some LCF products ship from U.S. warehouses, while others may ship from overseas fulfillment centers depending on availability. Orders shipped from U.S. warehouses are generally not subject to import duties. For international shipments, customs duties or import taxes may apply according to local regulations and are the responsibility of the customer.
🚚Shipping
After your LCF order ships, we will send you a shipping confirmation email with your tracking number and tracking link.
Please allow 24–48 hours for tracking information to update. If you have trouble tracking your package, contact us with your order number and we’ll be happy to help.
Delivery time may vary depending on product availability, shipping address, warehouse location, and carrier service. Once your order ships, you will receive tracking information so you can follow the latest delivery status.
Some orders may ship in separate packages, especially when items are fulfilled from different warehouses or fulfillment centers. Each package may have its own tracking number.
Please contact us within 24 hours, as soon as you realize you need to change the delivery address. Once the order is shipped, we CANNOT change the address. Please contact our support team to help you.panies will charge a currency conversion fee. Please consult your credit card provider for more information.
Product prices do not always include shipping. Shipping fees, if applicable, will be calculated at checkout based on your delivery address and shipping method.
From time to time, select LCF products or promotions may include free shipping.
Please contact us as soon as possible with your order number if you need to cancel your order.
Orders that have not yet shipped may be canceled for a refund. Once an order has shipped, it cannot usually be canceled, but you may request a return after delivery. Return shipping fees may apply depending on the situation.
Please first check around your delivery area, mailbox, front desk, parcel locker, or with neighbors. If you still cannot find the package, contact the carrier and reach out to LCF customer support with your order number and tracking number.
This depends on the product, carrier, and shipping method. Some large items may not be deliverable to PO boxes, APO, FPO, or DPO addresses. Please contact us before placing your order if you are unsure.
The products can be delivered to most of states in the USA except Alaska, Hawaii, American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and U.S. Virgin Islands. Some products can be shipped to Alaska and Hawaii for an additional shipping fee.
We mainly work with 3 carriers to make sure your order will arrive on time: United Parcel Service (UPS), United States Postal Service (USPS) and FedEx.
Note: We don't accept requests to specify a certain carrier to deliver the package.
Depending on product availability and your delivery address, LCF orders may ship from U.S. warehouses, Amazon fulfillment centers, or overseas fulfillment centers.
Tracking information will be provided after shipment.
🔄 Return & Refund
There are times when we may not have the product(s) that you choose in-stock or may face some issues with our inventory and quality check. In such cases, your order will be cancelled and refunded. You will be notified about it in advance so that you do not have to worry unnecessarily about your order.
Yes. We offer a 30-day return policy for eligible products.
To request a return, please contact us with your order number and reason for return. Items must be unused or in like-new condition, with original packaging and accessories included.
If your item is defective, damaged, or incorrect, please contact us with photos so we can help arrange a replacement, exchange, or refund.
Refunds will be processed after the returned item is received and inspected. Shipping fees and return shipping costs may not be refundable unless the return is due to our error or a product issue.
We recommend keeping the original packaging, manuals, accessories, and parts until you are sure you will keep the product. Returned items should be sent back with all included components whenever possible.
For hygiene and safety reasons, used filters or opened replacement cartridges may not be eligible for return unless there is a product quality issue, damage, or fulfillment error.
Refunds are usually processed after the returned item is received and inspected. Once issued, the refund may take several business days to appear depending on your bank or payment provider.
After receiving your request or your packages, it may take up 1-7 business days to refund your money.
If your refund has been approved but you have not received it yet, please first check your bank account or original payment method.
Refunds may take several business days to appear, depending on your bank or credit card provider. You may also contact your card issuer or bank for more information about processing times.
If you have checked and still have not received your refund, please contact LCF customer support with your order number, and we’ll be happy to help.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos.
After review, we’ll help provide a suitable solution, such as a replacement, exchange, or refund.
Once your return request is approved, we will provide the return instructions and return address.
Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for return shipping costs. Original shipping fees are non-refundable.
We recommend using a trackable shipping service and keeping your tracking number until your return has been received and processed.
For damaged, defective, or incorrect items, please contact us first with your order number and photos before shipping anything back.
🛍️ Product
Many LCF filtration products are designed to reduce unwanted contaminants while retaining beneficial minerals. Some filters may also contain mineral media, which can keep TDS/PPM readings the same or slightly higher.
TDS measures dissolved minerals and salts, not overall water quality or filtration performance. A stable or higher TDS reading does not necessarily mean the filter is not working.
Leaks are usually caused by loose connections, tubing that is not fully inserted, worn washers, unevenly cut tubing, or parts that are not installed correctly.
Please check all connection points, make sure fittings are secure, and confirm that the product is installed according to the user manual. For faucet or countertop filters, also check that the adapter and washer are properly seated.
Cloudy or milky-looking water is often caused by tiny air bubbles trapped in the water, especially after first installation, filter replacement, or long periods of non-use.
This is usually normal and should clear up after the water sits for a short time. Flush the filter according to the product instructions before drinking.
An unusual taste may occur when a filter is new, recently replaced, not flushed enough, or has not been used for a while.
Please flush the filter according to the instructions before use. If the product has been unused for several days, run water through it before drinking. Also make sure the filter is installed correctly and replaced when needed.
Slower flow may be caused by an expired or clogged filter, low water pressure, blocked inlet screens, kinked tubing, or higher levels of sediment and impurities in the source water.
Please check the filter life, water pressure, and all connections. If your water contains heavy sediment or comes from a well, pre-filtration may be needed to help protect the filter and maintain flow.
Filter life depends on water quality, water usage, and local conditions. Areas with more sediment, chlorine, hardness, or other impurities may cause filters to clog or reach the end of their service life sooner.
For best performance, replace the filter according to the product instructions, filter life reminder, or sooner if you notice reduced flow, unusual taste, or changes in water quality.
Please check your system model number and compare it with the replacement filter model shown on the product page. If you are not sure, contact us with a photo of your system or current filter, and we can help confirm compatibility.
LCF replacement filters are designed for compatible LCF systems unless otherwise stated on the product page. We do not recommend using non-compatible filters, as they may affect fit, performance, or cause leakage.
Some LCF products are designed mainly for municipal tap water. If you use well water, we recommend using proper pre-filtration first, especially if the water contains sediment, sand, rust, or other large particles.
Contaminant reduction depends on the specific product and filter type. Please refer to the product page, filter specifications, or certification information for details. If you are concerned about a specific contaminant, contact us with your product model and water quality needs.
Many LCF filtration products are designed to reduce unwanted contaminants while retaining beneficial minerals. Some filters may also include mineral media depending on the product model.
Filter life depends on the product model, water quality, and household usage. Please follow the replacement schedule listed in the product manual or product page. Replace the filter sooner if you notice slower flow, unusual taste, odor, or changes in water quality.
Flush the new filter according to the product instructions before drinking. This helps remove trapped air, loose carbon fines, or initial taste from new filter media.
Small black particles may be loose carbon fines from a new carbon filter. This can happen during first use and is usually normal. Please flush the filter according to the instructions until the water runs clear.
Many LCF products are designed for easy DIY installation. Please follow the user manual and installation instructions. If you are unsure about plumbing connections or countertop drilling, we recommend consulting a professional.
Return & Refund
Yes. Warranty coverage may vary by product. Please refer to the product page or user manual for warranty details. If you need support, contact us with your order number, product model, and a description of the issue.
To help us assist you faster, please provide your order number, product model, photos or videos of the issue, and a brief description of what happened.